We use Canada Post for all shipments unless an express shipping is requested (by email - see below). We aim to ship within 48 hours of the order being placed, Monday through Friday. We ship worldwide, with rates for North America calculated at check out (free over $40 / $9 all other in Canada / $14 in USA). If you require express shipping or you are outside North America - please email us at firstname.lastname@example.org and we'll quickly determine the shipping rate.
We hope you'll be happy with your purchase from EIGHT STRIPES but understand that occasions arise when you need to make a return. If this is the case, and it's within 30 days of purchase, drop us an email at email@example.com letting us know you wish to return the item(s) and upon receipt of a return authorization number (RA#), you can ship your item(s) to 432 rue McGill, Montreal, Quebec, Canada, H2Y 2G1. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Shipping and handling costs are non-refundable.
To be eligible for a refund, the item(s) must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If you get that one in a million bag that is defective, we'll happily replace it. Send us an email letting us know of the situation with some photos of the defects, and we'll ship new items out to you as soon as we can!
Sometimes items are available for pre-order, which means you pay for the item in full and we will reserve the item for you. As soon as the delivery arrives, we will ship your pre-order and send you a confirmation email. We try our best to estimate the delivery date for pre-order items, but in any case, do not hesitate to contact us for an update! Note that if your order includes a pre-order item, the whole order is shipped when we receive the pre-order item. If you need a separate shipment, please email us at firstname.lastname@example.org to make arrangements.